YOUR ORDER
-
How can I pay for my order?
You must pay for your order by credit or debit card (Visa, MasterCard or American Express) when you make a purchase on https://codeximdirect.com
-
Is my online payment secure?
CODEXIM uses SSL encryption to protect all data about your personal details and means of payment. In all secure areas, the pages of which have URL addresses beginning by https:// (where the “s” means “secure”), the information is encrypted and so protected before being sent over the Internet.
YOUR DELIVERY
-
Do you want your order to be sent outside France?
Codexim Direct only processes orders from mainland France and only delivers to mainland France, including Corsica.
-
What are your delivery times?
Your order is processed and dispatched on the day that payment is received. Delivery times are generally 2 to 5 days, unless there is a stock outage. If there is a stock outage, you will receive an email giving you an estimated delivery date and your payment will be put on hold.
-
How are orders are shipped?
As a general rule, our goods are shipped by DPD.
-
Can I track the progress of my order?
Once you have paid for your order, you will receive a payment confirmation email. To find out more about the progress in preparing your order or the estimated delivery date, you can contact our customer service department by telephone or email.
-
What is your returns policy?
We undertake to ensure that you are entirely satisfied and so will take back any product which does not meet your requirements. If you discover a problem with your order when you receive it, please contact us within eight days, by writing to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephoning us, giving us your order number. Feel free also to refer to our general terms and conditions of sale.
CODEXIM AND YOU
-
Can any browser be used to visit https://codeximdirect.com?
Our website is compatible with all current Windows browsers: Microsoft Internet Explorer 7.0 SP2, Microsoft Internet Explorer 7.0, Mozilla 2.0 and later.
-
Where can I find more information about CODEXIM and payment terminals?
Please visit our website at www.codexim.fr where you will find more information about our organisation, our press area and an up-to-date list of the items we stock.